New Cancellation Policy
We would like to inform you of our cancellation/missed appointment policy. Effective May 2021.
This policy has been established in order to provide the highest level of veterinary care to all of our patients.
By providing us notice of a cancellation, we may be able to accommodate other patients with your appointment slot. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance of your appointment time (48 hours for surgeries).
Failure to provide advance notice as requested above will result in a missed appointment fee; $45 for appointments and $150 for surgeries. No fee will be charged if advanced notice of your cancellation is received.
We understand that this is a change and appreciate your understanding in this matter. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.
January 01 2300 12:00 am
Our staff is required to wear personal protective equipment at all times and we are monitoring for symptoms of coronavirus in accordance with state and local regulations.
Anytime you need to interact with our staff we ask that you also wear a mask. This includes picking up or dropping off your pet or picking up medications. If you are in the building accompanying a euthanasia you must wear your mask for the entire duration of your visit.
We have adjusted our hours to the following to meet the needs of our clients and staff:
- Appointments: 8 a.m. – 8 p.m. weekdays, and 8 a.m. – 5 p.m. on Saturday.
- Emergencies: 8 a.m. – 5 p.m. seven days a week.
We will attempt to treat all emergency cases. However, if we are at capacity or your pet needs care after-hours you will be referred to Cornell University's 24hr Emergency Clinic to ensure every animal is cared for in a timely manner.
We have instituted curbside care for all our patients. When you arrive for your appointment or emergency, please call us at (607) 754-3933. One of our assistants will meet you and your pet at the front door of the building to bring your pet into our facility. For certain emergencies we will bring a stretcher out to your car to quickly and safely bring your pet into the building.
We then ask that you return to your vehicle. Our Assistants, Receptionists and Veterinarians will contact you throughout the visit to discuss your pet's care. At the end of the visit we will ask you to come to the front of the building to retrieve your pet and send you on your way. If you would like, you are welcome to join the examination process virtually through a "Teletails" session. This is as simple as clicking a link on your smartphone that we will text to you. Ask your provider or assistant about it if you have any questions.
Why curbside service? We are following state regulations that require that we limit exposure to the virus. The New York State Veterinary Medical Society has published This Pamphlet that explains the benefits of curbside service in more detail.
We understand how hard it is to say goodbye to your pet and we want their last memory to be of you. We are allowing one family member to accompany their pet into the building and sit with them during the process. The room we use for euthanasias is thoroughly cleaned between clients so we can be confident that we are limiting everyone’s exposure to the virus. However, even though it is uncomfortable we ask that you DO NOT remove your mask when in the room with your pet.
We are still offering a full service pharmacy to our clients through covid-19. However, all medication pickup will be done through our new Medication Pickup Window at the side of the building towards the exit to African Road. Please follow the signs to our side door. Someone at the window will process your prescription. If there is a line please remain socially distant and avoid blocking traffic attempting to exit the parking lot.
Our pharmacy window is open 9am – 6pm Monday through Friday. Additional hours available by request.